Delivery & Returns

We ship worldwide from Lusaka. Prices below are in Kwacha; if you are reading the site in another currency the checkout will tell you what you are actually charged.

Zambia — Lusaka. Orders placed before 14:00 on a working day are delivered the same day for K150. Orders over K5,000 are delivered free.

Zambia — elsewhere. Courier delivery in two to four working days for K350. Orders over K10,000 are delivered free.

Southern Africa (South Africa, Zimbabwe, Botswana, Namibia, Malawi, Mozambique, Tanzania, Angola, DRC). Three to six working days for K900, free over K20,000.

Rest of Africa (Kenya, Uganda, Rwanda, Nigeria, Ghana, Ethiopia, Egypt, Morocco, Senegal, Côte d'Ivoire, Cameroon). Four to eight working days for K1,400, free over K25,000.

United Kingdom and Europe. Five to nine working days for K1,800, free over K30,000. North America is five to ten working days for K2,100 on the same free threshold.

Middle East, Asia and Oceania. Seven to twelve working days for K2,400, free over K35,000.

Duties and taxes. International prices do not include import duty or local sales tax. Whatever your country charges on arrival is payable by you — check your own customs threshold before ordering, because we cannot refund a parcel refused at the border.

Tracking. Every order outside Lusaka ships tracked, and the reference is emailed when the parcel is collected.

Made-to-order pieces. The Statement wig and any custom build take seven to ten working days in the studio before dispatch. We confirm the dispatch date once the order is paid.

Returns. Bundles, closures and frontals can be returned within fourteen days of delivery outside Zambia, or seven days inside it, if they are unopened, with ties and bands intact, and have not been washed, cut, coloured or installed. Once lace has been cut or a bundle unwrapped, hygiene rules mean we cannot resell it and cannot accept a return. Return postage on an unwanted item is yours.

Faults. If a piece is faulty or is not what we described, contact us within seven days of delivery with photographs. We repair, replace or refund in full, and we cover the return shipping.

Refunds. Approved refunds go back to the wallet or card used for the payment within five working days of us receiving the item, in the currency the payment was taken in.